Charge Ghar Rental Privacy Policy

2.1 Information you provide: When you create an account, we collect your name and mobile phone number. If you contact support, we collect the content of your communication.

2.2 Location data: Precise GPS location is accessed only with your express permission and only while the App is actively in use or during an active ongoing rental, specifically to show nearby stations and record pickup and return points.

2.3 Rental and transaction data: Station and power bank serial identifiers, rental durations, charges, security deposits, wallet balance history, and payment status. We receive payment confirmation tokens from authorized payment gateways, but we do not collect, view, or store payment card numbers, bank PINs, or wallet credentials.

2.4 Device and technical data: Device model, operating system, app version, security push tokens, and diagnostic crash logs.

2.5 Camera: Used strictly to scan station QR codes in real time. No photos or video are ever captured, stored, or transmitted.

2.6 Anonymous preview: You can open the app and view nearby stations on the map without logging in or providing your personal details.

We use your data exclusively for operational service needs:

• To create, verify, and authenticate your user account.
• To show nearby kiosks, unlock hardware, track returns, and calculate wallet deductions.
• To send critical in-app alerts regarding rental status, reminders, and payment receipts.
• To deliver responsive customer support and investigate technical faults.
• To detect and prevent hardware theft, fraud, and Terms violations.
• To comply with regulatory and accounting obligations under the laws of Nepal.

We do not use your data for commercial advertising, marketing profiling, or automated legal decision-making.

Location: Used for showing nearby stations and active rental route pickup/return verification. (Optional: you can search manually).

Notifications: Rental alerts, return reminders, and invoices. (Optional: can be disabled in OS settings).

Camera: QR code scanning only. (Optional: required to scan kiosk code).

Permissions can be granted or revoked at any time in your device's OS settings.

We do not sell, rent, monetize, or trade your personal data with any third party for marketing purposes. We do not integrate third-party ad networks or tracking trackers.

Data is shared only in the following strictly limited operational scenarios:

• Licensed Payment Gateways: Digital wallet providers in Nepal (eSewa, Khalti, etc.) receive only transaction IDs and amounts necessary to complete wallet top-ups.
• Station Hosts: Venue partners (cafés, shops) receive aggregate statistics only; they never see your name, phone number, or personal details.
• Legal Authorities: Where compelled by valid legal process or court order under the laws of Nepal, or to investigate hardware theft or criminal damage.

Active Account Data: Maintained for as long as your account remains open. Upon account deletion, personal identifiers are purged within 30 days.

Tax & Accounting Compliance (7 Years): Rental transactions, invoices, wallet statements, and deposit logs are retained for up to 7 years in mandatory compliance with Nepal's financial, taxation, and auditing statutes.

Location Coordinates: Retained only as necessary to resolve active rental disputes and subsequently anonymized or removed.

Under the Privacy Act, 2075 of Nepal and Google Play Store policies, you have the right to access, rectify, restrict, obtain a copy of, or permanently delete your personal information.

Any active rentals must be returned and unpaid balances settled before deletion. Active database records are purged within 30 days.