Request Account & Personal Data Deletion
At Charge Ghar Rental (operated by Charge Ghar Pvt. Ltd.), we respect your right to privacy and total control over your personal data. In full compliance with Google Play Store User Data policies and the Privacy Act, 2075 (2018) of Nepal, this page provides complete instructions and an automated web form to request the permanent deletion of your account and associated records.
Important Prerequisites Before Submitting
- No Active Rentals: You must return any currently rented power bank to any Charge Ghar station slot and verify that the LED turns green before requesting account deletion.
- Settle Wallet Balance & Charges: Any unpaid overdue charges, penalties, or pending wallet balance must be cleared prior to final account closure.
- Action is Permanent: Deleting your account will immediately revoke access to your rental history, promotional rewards, and saved settings.
Delete Directly Inside the App
If you have the Charge Ghar Rental app installed on your smartphone, you can trigger instant account deletion inside the application:
- 1Open the Charge Ghar Rental app
- 2Navigate to Settings (gear icon)
- 3Select Account
- 4Tap Delete Account
- 5Review summary and confirm with your verification code
Submit Web Deletion Request
If you have uninstalled the app or prefer to request deletion via the web, you can submit the official form below. Our data privacy team verifies your details and begins deletion from active systems.
Data Handling Transparency: Deletion vs. Retention
Data Permanently Deleted (Within 30 Days)
- Personal Profile Details: Your full name, registered mobile phone number, and email address.
- Authentication & Sessions: Login tokens, device identifiers, session cookies, and push notification tokens.
- Location Coordinates: Precise GPS coordinates captured during station pickup and return operations.
- User Preferences: In-app settings, map filters, notification preferences, and saved stations.
- Support Communications: In-app support tickets and chat transcripts (anonymized upon closure).
Data Retained & Legal Statutory Justification
In accordance with Section 7 & 9 of our Privacy Policy and applicable Nepalese law, certain limited records cannot be immediately erased:
- Financial & Invoicing Records: Transaction logs, wallet deductions, receipts, and payment references are retained for up to 7 years to comply with mandatory tax, VAT, and audit regulations under the laws of Nepal (Income Tax Act 2058 / Value Added Tax Act 2052).
- Fraud & Theft Prevention: Records regarding overdue non-returned hardware or disputed penalties are retained as strictly required to resolve active legal claims or protect station infrastructure.
- Statutory Protection: Charge Ghar never stores raw credit/debit card numbers or eSewa/Khalti banking PINs. All payments are handled by certified external payment institutions in Nepal.
Account Deletion Request Form
Fill out this form to submit your formal account and data deletion request directly to the Charge Ghar privacy team.